DigiTay: Accessibility Statement

Hosted by Fife Council the Tay Cities Deal Digital Skills Project is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to https://www.digitay.scot  

This website is run by Tay Cities Region Digital Skills Project, Fife Council. We want as many people as possible to be able to use this application. For example, that means you should be able to:

• using browser settings, change colours, contrast levels and fonts;
• zoom in up to 300% without the text spilling off the screen;
• use the website without encountering any time limits;
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software

We’ve also made the website text as simple as possible to understand. However, some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:

AbilityNet – My Computer My Way

With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate.

How accessible this website is

We know some parts of this website are not fully accessible:

• Not all non-text content has alternative text;
• Accessing all content may not be possible by using the keyboard alone e.g. the cookie banner
• It is not always straightforward where users have navigated to on the page with the keyboard as there is not clear focus on the item you have tabbed to
• The system is not full compatible with screen reader software, such as JAWS
• Pop-ups open without warning users;
• Links open in new tabs without warning users;
• Not all colour contrasts meet recommended guidance;
• Some content is conveyed in colour only;
• Not all hyperlinks are meaningful hypertext;
• Tooltips are not enabled by default on all relevant items;
• Some items move and cannot be paused or stopped by the user;
• Not all buttons are correctly labelled;

Feedback and contact information

If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille:

• call – 03451 55 00 00
• Deaf Customers can use the Text Phone Service on – 18001 01383 44 11 77. You must register for the service by SMS (Deaf people only) 07985 761908
• BSL users can now contact the council using the ContactSCOTLAND-BSL app. To find out more about the service and how to register visit contactscotland-bsl.org
• Or Contact Us online

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:

• call – 03451 55 00 00
• Deaf Customers can use the Text Phone Service on – 18001 01383 44 11 77. You must register for the service by SMS (Deaf people only) 07985 761908
• BSL users can now contact the council using the ContactSCOTLAND-BSL app. To find out more about the service and how to register visit contactscotland-bsl.org
• Or Contact Us online

We’ll consider your request and get back to you in 10 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

British Sign Language service

Contact Scotland BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8.00am to 12.00am, 7 days a week.

contactSCOTLAND-BSL service details

Technical information about this website’s accessibility

Fife Council is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, due to the non-compliances listed below.

The full guidelines are available at:

Web Content Accessibility Guidelines (WCAG) 2.1 AA standard

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

The following items do not comply with the WCAG 2.1 AA success criteria:

• Not all non-text content presented to users has alternative text
  1.1.1 – Non-text Content
• The heading structure is not always logically nested. One or more heading levels are skipped or used out of order.
  • 1.3.1 – Info and Relationships
• There may not be sufficient colour contrast between font and background colours, especially where the text size is very small.
  • 1.4.3 – Contrast (Minimum)
• It is not possible to access the cookies banner using keyboard only
  • 2.1.1 – Keyboard
• The search bar moves when a user clicks on the icon and this cannot be stopped or paused
  • 2.2.2 – Pause, Stop, Hide
• Not all links are formatted correctly with meaningful hypertext
  • 2.4.4 – Link Purpose (In Context)
• Visual information to identify user interface components, such as keyboard focus, do not always have a sufficient contrast ratio.
  • 2.4.7 – Focus Visible
• Pop-ups and new browser windows open without the user being alerted. 3.2.2 – On Input
• The site is not fully compatible with screen readers because elements contain supplicate attributes
  • 4.1.1 – Parsing
• Screen readers are not able to identify some parts of the page.
  • 4.1.2 – Name, Role, Value

A complete solution or significant improvement will be in place by August 2024 where the issues are within our control.

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulation

At this time we believe all content is within the scope of the regulations.

What we’re doing to improve accessibility

We will continue to address the accessibility issues highlighted, alongside working to deliver a solution or suitable workaround. We are working towards solving these problems that are within our control, and expect several improvements by August 2024.

While we are in the process of resolving these accessibility issues, or where we are unable, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website.

Preparation of this accessibility statement

This statement was prepared on 31^st October 2023.

This website was last tested in October 2023 using both automated and manual methods. The site was tested on a PC, primarily using Google Chrome, Microsoft Edge and Mozilla Firefox (91.9.1esr).

Recent world-wide usage levels survey for different screen readers and browsers shows that Chrome, Mozilla Firefox and Microsoft Edge are increasing in popularity and Google Chrome is now the favoured browser for screen readers:

WebAIM: Screen Reader User Survey

The aforementioned three browsers have been used in certain questions for reasons of breadth and variety.

We ran automated testing using WAVE WebAIM and then manual testing that included:

• Spell check functionality;
• Scaling using different resolutions and reflow;
• Options to customise the interface (magnification, font, background colour, etc);
• Keyboard navigation and keyboard traps;
• Data validation;
• Warning of links opening in new tab or window;
• Information conveyed in the colour or sound only;
• Flashing, moving or scrolling text;
• Operability if JavaScript is disabled;
• Use with screen reading software (for example JAWS);
• Assistive software (TextHelp Read and Write, Windows Magnifier, ZoomText, Dragon Naturally Speaking, TalkBack and VoiceOver);
• Tooltips and text alternatives for any non-text content;
• Time limits;
• Compatibility with mobile accessibility functionality (Android and iOS).

Change Log

This website was launched on 1^st November 2023. There are no change logs to report at this time.